How can I access my FasTrak account activity and information?
The FasTrak system keeps a record of your toll usage and account balance. To access account information online, you must create a username and password. To access your account information by phone, call our automated phone system at 877-BAY-TOLL (877-229-8655). You will need to provide your account number and 4-digit personal identification number (PIN) or mailing address zip code.
If you forgot your PIN, contact the FasTrak Customer Service Center at 877-BAY-TOLL (877-229-8655). They will be able to provide your PIN after verifying that you are the account owner.
You can also opt to receive monthly or quarterly FasTrak statements via email, or by US mail for a fee.
How can I update the information on my FasTrak account?
There are several ways to update your account information (e.g., mailing address, phone numbers, vehicle information, etc.):
- Log in to your account. Under Account Settings, make any necessary edits and select Update to save the changes.
- Download an Account Update Form and mail/fax it to the Customer Service Center.
- Call the Customer Service Center at 877-BAY-TOLL (877-229-8655). You will need to provide the customer service representative your FasTrak account number or toll tag serial number. The serial number is located on the toll tag's barcode.
You can also visit the FasTrak Customer Service Center for further assistance.
Why do I need to provide my license plate number(s) on my account?
Your license plate number(s) can help to prevent you from getting a toll invoice or violation mailed to you unnecessarily. If your toll tag is not properly read as you drive through the toll plaza, the tolling equipment will take a photo of your license plate. The toll amount will be deducted from your account by matching the license plate information in the photo with the license plate information on file with FasTrak.
You are responsible for tolls charged to your account based on the identification of your license plate number, unless you notify FasTrak when you get a new license plate number.
Can I use FasTrak anonymously?
FasTrak is dedicated to preserving and protecting customer privacy. Customers who wish to take advantage of the speed and convenience of FasTrak may do so with complete anonymity.
To open an anonymous FasTrak account, you must visit the FasTrak Walk-In Customer Service Center in person at 375 Beale St., 2nd Floor, San Francisco, CA 94105. You can open your account with cash, money order or cashier's check. A customer service representative can open your account without requiring your name, address or vehicle information.
After you’ve opened your account, you are responsible for depositing funds into your FasTrak account whenever the "Low Bal" or "Account Low" message appears on the driver feedback display located at bridge toll booths.
You can add funds to your FasTrak account with cash at a cash payment location in person or by cash, money order or cashier's check in person at the Walk-In Center. To pay by mail, print your toll tag number or account number on the money order or cashier's check. Do not send cash in the mail.
All account management for anonymous accounts must be conducted in person at the FasTrak Walk-In Customer Service Center, including checking your account balance, ordering additional toll tags or closing your account.
How can I close my account?
There are two ways to close your FasTrak account.
You can log in to your online account. Simply navigate to the Account Settings and Payment Methods tab, scroll to the bottom of the page and select Close Account.
You can also close your account by completing an Account Closure Form and submitting it to the FasTrak Customer Service Center.
To receive a refund for your toll tag security deposit, you must return your toll tag(s) within 10 business days of the closure request. If you are returning your toll tag(s) by mail, FasTrak recommends you send the toll tag by certified or registered mail to track the delivery. Send the toll tag to:
FasTrak Customer Service CenterToll Tag Return
P.O. Box 26927
San Francisco, CA 94126
Will my FasTrak account be deactivated if I'm an infrequent user?
Your account remains active if you have used it on a toll bridge or in a Bay Area Express Lane, or added funds to your account, within the last three years. If there’s no activity on your account for three years or more, you will be notified by mail that your account will be automatically closed.
FasTrak will send you instructions on how to return your toll tag(s) and how to receive a refund if there is still a balance on your account. After 30 days, your account will be closed, and you will be refunded any remaining balance.